About Remote Assistant
Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their phone and interact with customers from wherever they may be. Enter OpenScape Contact Center...
Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their phone and interact with customers from wherever they may be.
Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere.
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more
Note: This App is designed to work with OpenScape Contact Center and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
Previous Versions
Here you can find the changelog of Remote Assistant since it was posted on our website on 2019-11-06 19:57:43.
The latest version is and it was updated on 2024-04-22 13:26:06. See below the changes in each version.
Remote Assistant version
Updated At: 2023-03-09
Changes: New icons for agent routing state.
Remote Assistant version 2.6
Updated At: 2020-08-31
Changes: - Dutch language added
- Stability improvements
- Runs now on Android devices starting with version 5.0
- Certificate check enabled by default
Remote Assistant version 2.5
Updated At: 2016-05-11
Changes: - New name “Remote Assistant” (formerly known as “Agent”)
Disclaimer
Official Google Play Link
We do not host Remote Assistant on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for Remote Assistant is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
